Privacy Policy
Last updated: 2026-05-28
1. Introduction
California Baby Surrogacy LLC ("California Baby," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about intended parents, surrogate candidates, egg donor and sperm donor candidates, and visitors who interact with our website, client portal, and matching services. By using our services you agree to the data practices described here.
2. Information We Collect
We collect information you provide when you submit an intake form, request a consultation, apply to become a surrogate or donor, or use the client portal. This may include: contact details (name, email, phone, mailing address, preferred language); demographic information (age, ethnicity, languages spoken); intended-parent financial qualifying information (general budget range, source of funds for legal/compliance screening); medical and reproductive history collected via the secure portal (pregnancy history, screening results, lifestyle factors); photographs uploaded by surrogate and donor candidates as part of their profile; and account credentials. We also collect limited technical information automatically - IP address, browser type, device identifiers, pages visited, and approximate location derived from IP - to operate and secure the site.
3. How We Use Your Information
We use the information we collect to: (a) match intended parents with surrogate and donor candidates and coordinate cases through completion; (b) communicate with you about your inquiry, application, or active case; (c) operate the client portal, including authentication and account security; (d) process payments and reimbursements through licensed escrow partners; (e) comply with applicable laws and regulations, including California family law and U.S. Food and Drug Administration (FDA) tissue donor screening requirements under 21 CFR 1271; (f) prevent fraud, secure our systems, and enforce our Terms of Service; and (g) with your consent, send marketing communications about our services. We do not sell your personal information and we do not use your information for cross-context behavioral advertising.
4. Who We Share Information With
Surrogacy and donation are coordinated processes that necessarily involve multiple licensed professionals. With appropriate consent and only as needed for your case, we share information with: partner fertility clinics and physicians involved in your medical care; reproductive law attorneys representing each party; licensed escrow companies that hold and disburse funds; matched intended parents (in the case of surrogate and donor profiles) or matched surrogate and donor candidates (in the case of intended parent profiles); insurance and benefits administrators where applicable; and tax, audit, and compliance professionals when required. We also share information with technology service providers that operate our infrastructure (cloud hosting, email delivery, error monitoring, secure file storage); these providers are contractually limited to using the data only to provide services to us. We may also disclose information when required by law, subpoena, court order, or to protect the rights, safety, or property of California Baby, our clients, or others.
5. Photographs and Donor / Surrogate Profiles
Photographs that surrogate and donor candidates upload as part of an application are treated with heightened care. Profile photographs are stored in encrypted cloud storage with access restricted to authorized California Baby staff and, only after a candidate has been matched and only with that candidate's affirmative consent, may be shown to the specific matched intended parent(s) involved in their case. We do not publish candidate photographs publicly, do not use them in marketing without separate written consent, and do not include them in any data set used to train artificial-intelligence systems. Candidates may withdraw consent and request that their photographs be removed from active matching at any time by contacting us.
6. Data Retention
We retain personal information for as long as is necessary to provide our services and to comply with our legal obligations. Surrogacy and gamete-donation records are subject to long retention periods set by external law: under California family law, FDA tissue establishment rules, and standards followed by the U.S. fertility industry, we maintain case files and donor screening records for the duration of the active case plus seven (7) years following case closure. Inquiry and contact form submissions that do not become active cases are kept for up to two (2) years. Inactive client portal accounts are deactivated after twelve (12) months of inactivity. Where retention is governed by law, we will keep records for the longer of the legally required period or our standard retention schedule.
7. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include encryption of data in transit (TLS 1.2 or higher) and at rest, role-based access controls, multi-factor authentication for portal accounts, audit logging of administrative actions, regular vulnerability scanning, and supplier security review. No method of transmission over the Internet or method of electronic storage is one hundred percent secure; we cannot guarantee absolute security but we work continuously to reduce risk and to respond to incidents promptly.
8. Your Privacy Rights
Depending on where you live, you have certain rights regarding your personal information. California residents have rights under the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), including the right to know what categories and specific pieces of personal information we collect, the right to request deletion or correction, the right to opt out of any sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising), the right to limit use of sensitive personal information, and the right to non-discrimination. Residents of the European Union, the United Kingdom, and other jurisdictions covered by the General Data Protection Regulation (GDPR) or equivalent laws have rights of access, rectification, erasure, restriction of processing, data portability, and objection. Residents of the People's Republic of China have rights under the Personal Information Protection Law (PIPL), including the right to access, copy, correct, and delete personal information and to withdraw consent. To exercise any of these rights, contact us at info@californiababyivf.com. We will verify your identity before responding and will reply within the time required by applicable law.
9. International Data Transfers
California Baby is headquartered in California, United States, and our primary infrastructure providers are located in the United States. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States and in other countries where our service providers operate. For transfers from the European Economic Area, the United Kingdom, or other regions with cross-border transfer restrictions, we rely on the European Commission's Standard Contractual Clauses (SCCs) or other appropriate safeguards. For transfers involving information of individuals in the People's Republic of China, we obtain separate consent and follow the cross-border transfer requirements of the PIPL.
10. Cookies and Tracking
Our website uses a small number of cookies that are strictly necessary for the site to function (for example, session cookies that keep you logged in to the client portal and a cookie that remembers your language preference). We do not use advertising or cross-site tracking cookies. For details, see our Cookie Policy.
11. Third-Party Links
Our website may link to third-party websites operated by partner fertility clinics, professional associations, government agencies, and similar resources. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information to them.
12. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of eighteen (18). If you believe that a minor has provided information to us, please contact us and we will delete the information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date at the top of this page and, where required by law, provide additional notice. Your continued use of our services after the effective date of any change constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy, would like to exercise a privacy right, or need to file a complaint, please contact us at info@californiababyivf.com or call +1 (626) 349-8933. Our mailing address is provided in the website footer.